News T3 2023 TBSHOOT IBM Sterling B2B Integrator Error sending email to MS Exchange server

Integration News

Troubleshooting
IBM Sterling B2B Integrator

Error sending email to MS Exchange server

PROBLEM

Not able to send email from Sterling Integrator to MS Exchange Online using SMTP Send Adapter even though STARTTLS was implemented in the product via the APAR below:

https://www.ibm.com/support/pages/apar/IT43785

SYMPTOM

Error: “com.sun.mail.smtp.SMTPSendFailedException: 530 #5.7.0 Must issue a STARTTLS command first”.

CAUSE

STARTTLS needs to be enable first in Sterling b2B Integrator.

RESOLVING THE PROBLEM

You need to add the following line to the customer_overrides.properties and restart the system so that STARTTLS is enabled for the SMTP Send Adapter:

b2bMailsvs.enableStartTlsCommandForSMTP=true

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